Refund policy
Refund Policy
Overview
At Labonair, we want you to be satisfied with your purchase. If something isn’t quite right, this policy explains your rights and how refunds are handled.
This policy does not affect your statutory rights under UK consumer law.
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must:
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be unused and in the same condition that you received them
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be returned with the original packaging where possible
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be accompanied by proof of purchase
To request a return, please contact us at:
We will provide instructions on how to return your item.
Items returned without first requesting a return may not be accepted.
Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
To exercise your right to cancel:
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Notify us within 14 days of delivery
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Return the item within 14 days of informing us
Customers are responsible for return shipping costs.
Returned items must be in reasonable condition and suitable for resale.
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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damaged
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faulty
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incorrect
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not as described
please contact us as soon as possible at:
Under the Consumer Rights Act 2015, customers may be entitled to a repair, replacement, or refund if goods are faulty or not of satisfactory quality.
Where an issue is confirmed, we will arrange an appropriate solution.
Non-Returnable Items
Certain items cannot be returned, including:
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custom or made-to-order products
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personalised items
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gift cards
Sale items may only be returned if faulty.
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, the quickest option is to return your item for a refund and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, refunds will be issued to your original payment method.
Refunds are typically processed within 10 business days.
Please note that it may take additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at:
Delivery Inspection
We recommend inspecting your items as soon as they are delivered.
If you notice any damage during delivery, please notify us within 48 hours so we can resolve the issue promptly.
This does not affect your statutory rights.
Contact
If you have any questions about refunds or returns, please contact us at: