We’re Here to Help
Find clear answers to common questions about our furniture, delivery, and ordering.
Frequently Asked Questions
We’ve answered some of the most common questions about our collections, ordering, and delivery. If you need further assistance, please feel free to contact us and our team will be happy to help.
Orders
How do I place an order?
You can place an order directly through our website. Simply add your chosen item to your cart and proceed to checkout where you can securely complete your purchase.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not always be possible.
Delivery
Where do you deliver?
Labonair currently delivers to mainland United Kingdom. Delivery availability for remote areas may vary depending on the product and delivery partner.
How long does delivery take?
Delivery times vary depending on the product and supplier. Estimated delivery times are displayed on each product page.
For most items, delivery typically takes between 7–14 working days.
Will I be contacted before delivery?
Yes. For larger furniture items, our delivery partners will usually contact you to arrange a suitable delivery date and time window.
Returns
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I return my order?
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items.
If you wish to return an item, please contact us within this period and we will guide you through the return process.
What condition must returned items be in?
Returned items should be unused and in their original condition, with packaging where possible.
Product Questions
Do your products require assembly?
Some furniture items may require simple assembly. If assembly is required, instructions will be included with your order.
Are your materials sustainable?
Many of our collections are crafted using responsibly sourced materials and durable finishes designed for long-term use.